Frequently Asked Questions

What ingredients are in your products?

Our products contain natural, clinically-tested ingredients including niacinamide, salicylic acid, and botanical extracts.

Are your products suitable for sensitive skin?

Many Verelé products are formulated with gentle, naturally inspired ingredients suitable for sensitive skin. We recommend reviewing each product page for ingredient information and performing a patch test before first use.

Are your products vegan and cruelty-free?

All our products are 100% vegan and cruelty-free, certified by leading organizations.

What does COSMOS certification mean?

COSMOS certification is an internationally recognised standard for natural and organic cosmetics. Certified products meet strict requirements covering ingredients, sourcing, manufacturing and environmental responsibility.

Where are Verelé products made?

Our products are manufactured in Europe in facilities that follow strict cosmetic quality and safety standards.

Can I use multiple products together?

Yes, our products are designed to work together as part of a complete skincare routine.

How do I know which routine is right for me?

Start by identifying your primary skin concern or skin type. Our Find Your Skin Concern and Routines for Every Skin Type pages are designed to help you choose the most suitable products.

How often should I use the acne treatment?

Most routines are designed for daily use, morning and evening. Always follow the instructions provided for each product.

Should I wear sunscreen?

Yes. During the daytime, we recommend finishing your skincare routine with a broad-spectrum sunscreen (SPF 30 or higher).

How long before I notice results?

Hydration benefits may be noticeable quickly, while improvements in skin texture, tone or the appearance of blemishes typically take longer. Results vary depending on your skin type and consistent use.

Should I use different products for day and night?

Yes, we recommend lighter formulas with SPF for day and richer treatments for night.

Can teenagers use your products?

Yes, our products are suitable for teenagers dealing with acne and skin concerns.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Available options may vary depending on your country.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect all payment information.

Can I modify my order after placing it?

Please contact us within 1 hour of placing your order for modifications. While we'll do our best to help, changes cannot always be guaranteed.

Do you offer subscriptions?

Yes, subscribe and save 10% on your favorite products with flexible delivery schedules.

Will I receive an order confirmation?

Yes, you'll receive an email confirmation immediately after placing your order.

Can I use multiple discount codes?

Only one discount code can be applied per order.

What are your shipping rates?

Free shipping on orders over 300 DKK. Standard shipping is 49 DKK.

How long does delivery take?

Delivery takes 3-8 business days depending on the location in EU.

Do you ship internationally?

Yes, we ship to most countries in Europe. Shipping costs vary by destination.

Can I track my order?

Yes, you'll receive a tracking number via email once your order ships.

What if my package is lost or damaged?

Contact us immediately and we'll arrange a replacement or refund.

Do you offer express shipping?

Yes, express shipping is available for an additional fee at checkout.

What is your return policy?

Unopened and unused products may be returned in accordance with our Returns Policy.

How do I initiate a return?

Contact our support team with your order number to start the return process.

Who pays for return shipping?

Return shipping is the customer's responsibility unless the product is defective.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your return.

Can I exchange a product?

Yes, we offer exchanges for different products or sizes within 30 days.

What if I'm not satisfied with results?

Our products are tested for the most customer satisfaction. Contact us to discuss your concerns.

Do you offer gift cards?

Yes, digital gift cards are available in various denominations.

How do I send a Verelé Gift Card?

Choose a gift card design, select the value, add a personal message and recipient details, then schedule the delivery date or send it immediately.

Can I use a gift card with a discount code?

Yes, gift cards can be combined with discount codes.

Can I personalise my gift card?

Yes. Add the recipient's name, a personal message and choose a design to make your gift extra special.

Can I purchase a physical gift card?

Currently we only offer digital gift cards delivered via email.

Can gift cards be refunded?

Gift cards are non-refundable once purchased.

How do I create an account?

Click 'Sign Up' in the top menu and follow the registration process.

I forgot my password. What should I do?

Click 'Forgot Password' on the login page to reset your password.

How do I update my account information?

Log in to your account and navigate to 'Account Settings' to update your information.

How can I contact customer support?

Email us at support@verele.eu or use the contact form on our website.

What are your customer service hours?

Our support team is available Monday-Friday, 9 AM - 5 PM CET.

Can I delete my account?

Yes, contact our support team to request account deletion.

Are your products eco-friendly?

Yes, we use sustainable ingredients and recyclable packaging materials.

Is your packaging recyclable?

All our packaging is 100% recyclable and made from post-consumer materials.

Are your products clinically tested?

Yes, all products undergo rigorous clinical testing for safety and efficacy.

Where are your products manufactured?

Our products are manufactured in certified facilities in Europe.

Why choose Verelé?

We focus on simple, effective skincare inspired by nature and backed by thoughtful formulation. Many of our products are made in Europe and include naturally derived ingredients selected for everyday skincare.

How do you ensure product quality?

We follow strict quality control processes and test every batch before release.