Verzendbeleid

Last updated: 16 August 2026

At Verelé, we aim to make receiving your skincare order simple, reliable and transparent.

This Shipping & Delivery Policy explains how we process and deliver orders placed through verele.eu, including estimated delivery times, shipping costs, tracking, customs and what to do if something goes wrong.

1. Order Processing

Orders are normally processed within 3–5 business days after payment and order confirmation.

Business days are Monday to Friday, excluding Danish public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

During promotional periods, product launches, holidays or periods of unusually high demand, processing may take slightly longer.

Once your order has been dispatched, we will normally send you a shipping confirmation by email. Where tracking is available, your tracking information will be included.

2. Where We Deliver

Verelé currently delivers to:

• Denmark
• Selected European countries
• Selected international destinations

The delivery destinations currently available to you will normally be shown during checkout.

If your country cannot be selected at checkout, please contact us at info@verele.eu before placing your order.

We reserve the right to change the countries or regions to which we deliver.

3. Estimated Delivery Times

After your order has been processed and dispatched, estimated transit times are:

These are estimated delivery times, not guaranteed delivery dates.

Delivery may occasionally take longer due to carrier delays, customs processing, severe weather, public holidays, peak shopping periods or other circumstances outside our reasonable control.

Where a specific delivery time is shown during checkout or confirmed for your order, that information will apply to your purchase.

Under EU consumer rules, unless another delivery period has been agreed, goods should generally be delivered without undue delay and no later than 30 days after conclusion of the contract.

4. Shipping Charges

Shipping costs are calculated and displayed during checkout based on factors such as:

• Delivery destination;
• Available delivery method;
• Parcel size or weight; and
• Any applicable shipping promotion.

You will be able to review the applicable shipping charge before completing your order.

From time to time, Verelé may offer free shipping based on destination, promotional campaigns or minimum order values. Any applicable conditions will be displayed on the website or during checkout.

5. Tracking Your Order

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking information has not updated for an extended period or your parcel appears to be delayed, please contact us at:

info@verele.eu

We will assist you with the delivery and, where necessary, follow up with the relevant delivery provider.

6. Delayed Deliveries

If your order has not arrived within the estimated delivery period, please first check your tracking information.

If the tracking does not resolve the issue, contact Verelé Customer Care and provide your order number.

We will investigate the delivery with the relevant carrier where appropriate.

For orders subject to EU consumer law, if goods are not delivered within the agreed period—or otherwise within the applicable statutory period—you may have the right to request delivery within an additional reasonable period and, if delivery still does not take place, terminate the contract and receive reimbursement.

Certain exceptions may apply where delivery by a particular date was essential and agreed as such.

7. Lost Packages

If you believe your parcel has been lost in transit, please contact us at info@verele.eu.

Please provide:

• Your order number;
• Your name;
• Your delivery address; and
• Any relevant tracking information.

Where Verelé arranged the delivery, we remain responsible for the goods until you, or a third party designated by you other than the carrier, take physical possession of them, subject to applicable law.

We will therefore work with the carrier to investigate a missing shipment rather than requiring you to resolve the matter directly with the delivery company.

8. Damaged Packages or Products

Please inspect your order as soon as reasonably possible after delivery.

If your parcel or products arrive damaged, contact us promptly at info@verele.eu.

To help us investigate efficiently, please provide where possible:

• Your order number;
• A description of the damage;
• Photographs of the outer shipping package;
• Photographs of the damaged product; and
• Photographs of the shipping label.

Please retain the damaged product and packaging until we have reviewed your claim.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.

There is no 48-hour contractual cut-off that removes your statutory consumer rights.

Where Verelé arranged the carrier, the risk of loss or damage generally remains with us until you receive the goods.

9. Incorrect or Incomplete Delivery Information

Please make sure your name, delivery address, postal code, telephone number and other relevant delivery information are accurate before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible at info@verele.eu.

We will try to correct the information before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment or has been handed to the carrier.

If a parcel cannot be delivered because the customer supplied materially incorrect or incomplete delivery information, additional reasonable shipping costs may apply where permitted by law.

This does not affect your rights where a delivery problem was caused by Verelé or our delivery provider.

10. Uncollected or Refused Parcels

If your order is delivered to a parcel shop, collection point or locker, please collect it within the period specified by the carrier.

Simply refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of your statutory right of withdrawal.

If you wish to withdraw from your purchase, please notify us clearly in accordance with our Return & Refund Policy.

Danish consumer guidance similarly states that simply failing to collect an online order is not sufficient notice that you are exercising the right of withdrawal.

Where an uncollected parcel is returned to us, we will handle the order in accordance with applicable law and our Return & Refund Policy.

11. Customs, VAT & Import Charges

For orders delivered within the European Union, applicable VAT will be handled in accordance with the relevant EU VAT rules.

For orders delivered outside the EU, the destination country may impose:

• Import duties;
• Import VAT;
• Customs charges;
• Handling fees; or
• Other local taxes or charges.

Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and may be payable by the recipient.

Customs rules vary by destination, and Verelé cannot control charges imposed by foreign customs authorities.

We recommend checking your country's applicable import requirements before ordering from outside the EU.

12. International Delivery

International shipments may require additional time for customs clearance.

Verelé is not responsible for customs-processing times or delays caused solely by customs authorities. However, this does not remove any statutory rights you may have regarding delivery of your order.

Certain products or destinations may be unavailable for international shipping because of regulatory, carrier or logistical restrictions.

Available delivery options will normally be shown during checkout.

13. Returns

Shipping and delivery are separate from your right to return eligible products.

For information about:

14-day withdrawal rights · return shipping · skincare/hygiene exceptions · damaged products · refunds

please refer to our Return & Refund Policy.

14. Contact Verelé

For questions regarding shipping, tracking or delivery, please contact:

Verelé
c/o Hilstor ApS
CVR: 41469722
VAT No.: DK41469722
Bygvænget 707
2980 Kokkedal
Denmark

Email: info@verele.eu
Telephone: +45 71 35 78 19