Widerrufsrecht
At Verelé, we hope you are happy with your purchase. As an online consumer, you have certain statutory rights to withdraw from your purchase. This policy explains how returns and refunds are handled.
14-Day Right of Withdrawal
If you are a consumer purchasing from Verelé online and the statutory right of withdrawal applies to your purchase, you have 14 days from the date you receive your order to notify us that you wish to withdraw from your purchase.
You do not need to provide a reason for exercising your statutory right of withdrawal.
To exercise your right of withdrawal, contact us within the 14-day period at:
Please include your order number and clearly state that you wish to withdraw from your purchase.
After notifying us, you must send the eligible products back without undue delay and no later than 14 days from the date you notified us of your withdrawal.
Condition of Returned Products
You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and functioning, in the same way that you would normally be able to inspect it in a physical shop.
You are responsible for any reduction in the value of a product caused by handling beyond what is necessary for this purpose.
Products should therefore, wherever possible, be returned in their original packaging together with any accompanying materials.
Cosmetics, Skincare & Hygiene-Sealed Products
For health, hygiene and product-safety reasons, sealed products that are not suitable for return due to health protection or hygiene reasons cannot be returned under the statutory right of withdrawal once their seal has been broken after delivery, where this exception applies under applicable law.
This may include certain cosmetics, skincare and personal-care products.
Accordingly, if you wish to retain your right to return an eligible hygiene-sealed product, please do not open, unseal or use it.
This restriction does not affect your statutory rights if a product is defective, damaged, incorrectly supplied or otherwise does not conform to your purchase contract.
How to Return an Order
Before sending anything back, please contact:
We will provide you with return instructions and the applicable return address.
Return address:
[INSERT VERELÉ RETURN ADDRESS]
Please package returned products securely.
Unless otherwise required by law or agreed by Verelé, you are responsible for the direct cost of returning products when exercising your right of withdrawal.
We recommend using a trackable shipping method and retaining proof of postage. You remain responsible for the return shipment until it reaches us.
Damaged, Defective or Incorrect Products
Please inspect your order when you receive it.
If you receive a product that is damaged, defective or different from what you ordered, please contact us at info@verele.dk as soon as reasonably possible.
Please provide:
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Your order number;
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A description of the problem; and
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Photographs of the product and packaging where reasonably possible.
We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.
Your statutory rights relating to defective or non-conforming goods are separate from your 14-day right of withdrawal.
Refunds
If you validly exercise your statutory right of withdrawal, we will reimburse payments received from you in accordance with applicable law.
This includes the cost of our least expensive standard delivery method where required by law. If you selected a more expensive delivery method, such as express delivery, the additional delivery cost is not refundable.
We will make the reimbursement without undue delay and no later than 14 days after being informed of your decision to withdraw.
Where permitted by law, we may withhold reimbursement until we have received the returned products or you provide evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.
Exchanges
Verelé does not currently offer direct exchanges.
If you would like another product, please return the eligible product in accordance with this policy and place a new order separately.
Sale Products
Eligible products purchased on sale remain subject to applicable statutory consumer rights.
The fact that a product was discounted does not remove your statutory rights regarding withdrawal or defective and non-conforming goods.
Gift Cards
Gift cards and other products or services may be subject to specific statutory exceptions or separate terms where permitted by applicable law.
Statutory Rights
Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights available to you under applicable Danish or European Union law, including rights relating to defective or non-conforming goods.
Contact
For questions regarding withdrawals, returns, damaged products or refunds, please contact:
Verelé Customer Care
Email: info@verele.dk
Standard Withdrawal Form
Only complete and return this form if you wish to withdraw from your purchase.
To:
Verelé / Hilstor ApS
Bygvænget 707
2980 Kokkedal
Denmark
Email: info@verele.eu
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Product(s): ______________________________
Order number: ____________________________
Ordered on: ______________________________
Received on: _____________________________
Customer name: ___________________________
Customer address: ________________________
Date: ____________________________________
Signature: _______________________________
(only required if submitted on paper)